CV / Résumé of Jock Busuttil

Experienced product leader, coach and published author

Pragmatic champion of user needs. Equally at home in individual contributor and leadership roles. Deeply motivated to help product people realise their potential. Continually experimenting with, and learning about new technologies and techniques.

Work Experience

Oct 2012 – present: Product People Limited, Founder & Director

Product management coaching, consulting and training company with 120+ clients in the private and public sectors. Selected highlights include:

  • Interim head of the UK-wide product and service manager community at Government Digital Service (GDS); trained 100+ junior civil servants
  • Established the first cross-government product community as interim head of product at UK’s Ministry of Justice Digital team
  • Co-authored and delivered Mind The Product’s first ever product management training course, and original training for BBC, General Assembly, Brainmates, Ofqual, Third Space Learning, Cityswift, Firebrand Training and others
  • Led the team at Tictrac to shorten discovery and delivery cadence from 6+ months to 2 weeks, implement OKRs (objectives & key results); recruited head of product
  • Researched, discovered and delivered a geodata visualisation product for Girl Hub & NIKE Foundation for charities and non-governmental organisations in Rwanda
  • In-house product management coach, and to dozens of private individuals
  • Turned around a failing project team for University of Cambridge Information Services with user research and delivery of storage services for staff and students
  • Conference speaker and published author: The Practitioner’s Guide To Product Management

2008 – 2012: Experian QAS (now Experian Data Quality), Senior Product Manager

A multinational business unit within Experian group providing data products and services to organisations in the private, public and third sectors.

  • Turned around loss-making product to £1M revenue stream within 2 years
  • De facto head of product: responsible for three product managers, 20 software products, 40 data products, £1.5M development budget, £56M annual revenue

2008: Cyberview Technology Limited (now part of IGT), Product Manager

Provider of touchscreen gaming machines, management platform software and game content to licenced gambling companies in UK and Europe.

  • Established product management practices as de facto head of product responsible for business analyst, technical author and data scientist

2006 – 2008: Iron Mountain Europe, Product Manager

One of the world’s largest physical information storage and records management companies.

  • Drove quality and stability improvements for eSearch archive management product used primarily by film and sound, and oil and gas market sectors

2004 – 2006: Zeus Technology Limited, Product Marketing Manager

2000 – 2004: Zeus Technology Limited, various concurrent roles

Software company providing performance web server and load balancing products to high demand organisations including BBC News, eBay and Comic Relief.

  • Various concurrent roles in scale-up before promotion to product marketing manager: technical support, presales consultant, product trainer, web application developer, IT manager
  • As product marketing manager, was responsible for external product messaging, thought leadership content and user research; Bitpipe white paper award in 2004

Education

1997 – 2000: University of Cambridge

BA (Hons.) Classics (+ MA Classics 2003)

1991 – 1996: Stonyhurst College

S-Levels: Latin, Ancient Greek
A-Levels: Chemistry, Maths, Latin, Ancient Greek

Languages and Skills

Experienced product management coach
Competency-based interviewing
Python, SQL, Linux system administration, Incus containers
Basic French and German