CV / Résumé of Jock Busuttil

Experienced product leader, executive coach and published author

Pragmatic champion of user needs. Passionate about helping product people realise their potential. Influenced a generation of product people with The Practitioner’s Guide To Product Management. Still learning.

Work Experience

Oct 2012 – present: Product People Limited, Founder & Director

Product management coaching, consulting and training company with 120+ clients in the private and public sectors.

  • Fractional product leader for startups, scale-ups and established companies
  • Researched and delivered a data visualisation product for Girl Hub & NIKE Foundation to help charities and non-governmental organisations in Rwanda know what projects each was working on and where
  • Coached and managed the product team, established the first cross-government product community, and successfully recruited a permanent civil servant to replace me as head of product community for UK’s Ministry of Justice
  • Did the same for Government Digital Service, this time for 150+ product managers and service managers across the whole of UK central government; wrote and delivered product management training for a cohort of 100+ junior civil servants
  • Turned around a failing project team for University of Cambridge Information Services to deliver self-service Dropbox for staff and students; built a community
  • Coached 50+ companies and individual product professionals so far (associate product managers to chief product officers) in product management and leadership
  • Interviewed product managers and directors on behalf of clients lacking in-house product expertise
  • Authored and delivered original product management training for several clients including Mind The Product, BBC Academy, General Assembly

2008 – 2012: Experian QAS (now Experian Data Quality), Senior Product Manager

A multinational business unit within Experian group providing data products and services to organisations in the private, public and third sectors.

  • Turned around loss-making product to £1M revenue stream within 2 years
  • De facto head of product: responsible for three product managers, 20 software products, 40 data products, £1.5M development budget, £56M annual revenue

2008: Cyberview Technology Limited (now part of IGT), Product Manager

Provider of touchscreen gaming machines, management platform software and game content to licenced gambling companies in UK and Europe.

  • Established product management practices as de facto head of product responsible for business analyst, technical author and data scientist

2006 – 2008: Iron Mountain Europe, Product Manager

One of the world’s largest physical information storage and records management companies.

  • Responsible for eSearch archive management product used primarily by film and sound, and oil and gas market sectors

2004 – 2006: Zeus Technology Limited, Product Marketing Manager

2000 – 2004: Zeus Technology Limited, various concurrent roles

Software company providing performance web server and load balancing products to high demand organisations including BBC News, eBay and Comic Relief.

  • Various roles in scale-up before promotion to product marketing manager: technical support, presales consultant, product trainer, web application developer, IT manager
  • As product marketing manager, was responsible for external product messaging, thought leadership content and user research; won an award for one of my white papers

Education

1997 – 2000: University of Cambridge

BA (Hons.) Classics (+ MA Classics 2003)

1991 – 1996: Stonyhurst College

S-Levels: Latin, Ancient Greek
A-Levels: Chemistry, Maths, Latin, Ancient Greek

Languages and Skills

Conversational French and basic German
Competency-based interviewing
Content creation and editing
Linux system administration